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New South Wales

Darling Park Tower, 2, Suit 22.04/201
Sussex St, Sydney NSW 2000

(02) 8057 5152

Queensland

Level 16A, 239 George St, Brisbane City QLD 4000

(07) 2111 1888

Western Australia

Level 8, 26 St Georges Terrace,
Perth WA, 6000

(08) 9337 9316


Privacy Policy

1. Background

1.1 General

Mountain Australia Pty Ltd (ACN 661 774 965) is a proprietary company limited by shares. References to ‘Mountain Australia’, ‘we’, ‘us’ or ‘our’ are references to Mountain Australia Pty Ltd (ACN 661 774 965) and its associated entities (as defined in
the Corporations Act 2001 (Cth)).

Mountain Australia is committed to protecting your privacy, in accordance with applicable Australian privacy laws. This policy (‘Privacy Policy’) is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal
information.

A copy of this Privacy Policy is available on our website at https://www.mountainproperty.com.au/ or you can request a copy by contacting our Privacy Officer (details under heading 13 below). We may update our Privacy Policy from time to time to take into account new laws and technology, changes to our operations and business practices.

1.2 What is personal information?

In general terms, legislation defines ‘personal information’ as information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information is true or not and whether the information or opinion is recorded in a material form or not.

1.3 Our obligations

We comply with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth) (Privacy Act). The APPs regulate the manner in which personal information is handled throughout its life cycle, from collection to use and disclosure, security, accessibility and disposal.

The Privacy Act also includes a data breach notification regime, which requires Mountain Australia to address data breaches involving personal information held by Mountain Australia.

We also comply with more specific privacy legislation in some circumstances, such as the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

1.4 Employee records

We are generally exempt from the Privacy Act when we collect and handle employee records and this Privacy Policy does not apply to that information. However, where State or Territory health privacy legislation applies, we are still required to protect the privacy of employee health information. This Privacy Policy will apply in those circumstances.

2. What we collect

2.1 General

The type of personal information that we collect about you depends on the type of dealings you have with us. We may collect the following types of personal information: information to verify your identity including your name, date of birth, gender, address,
email address, telephone number or government issued identification documents;

  • financial information including your income and third party sourced credit checks;
  • your preference of our products, services, facilities and lifestyle activities;
  • information about you and your family and any characteristics , preferences or requirements that are relevant to the products and services that we may offer to you;
  • your device ID, device type, geo-location information, IP address, browsing information and any personal information provided directly or indirectly via our websites, Wi-Fi services, mobile applications;
  • any additional personal information required to facilitate your dealings with us.

2.2 Sensitive information

Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection, such as health information. We only collect sensitive information where it is reasonably necessary for our functions or activities and either:

  • the individual has consented; or
  • we are required or authorised by or under law (including applicable privacy
    legislation) to do so.

2.3 Collection of information other than personal information through our website

When you visit our website, some of the information that is collected about your visit is not personal information, as it does not reveal your identity.

Site visit information

For example, we record your server address, the date and time of your visit, the pages you visited, any documents you downloaded, the previous site you visited and the type of device, browser and operating system you used.

We use and disclose this information in anonymous, aggregated form only, for purposes including statistical analysis and to assist us to improve the functionality and usability of our website. You are not individually identified, however we reserve the right to use or disclose this information where we reasonably believe that an individual may have engaged in any unlawful or inappropriate activity in connection with our website, or where we are otherwise required or authorised to do so by law.

Cookies

A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users, although they do identify the user’s internet browser.

We use cookies to hold anonymous session information. This information is used to personalise your current visit to the website, for example to allow the website to remember who you are by keeping server variables linked to your session. We only use non-persistent cookies. That is, they are held on your browser’s memory only for the duration of your session.

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies, or to notify you when they are being used in your browser. There are also software products available that can manage
cookies for you. Rejecting cookies can, however, limit the functionality of our website.

Online Behavioural Advertising

We use advertising programs that place cookies on your computer to collect information about your browsing history (including on external websites). This information, which does not identify you personally, is collected in order to improve your online experience by customising the advertising you see to your interests (including the display of more relevant ads on external websites). You can opt out of these programs by following the instructions in the communication.

2.4 What if you don’t provide us with your personal information?

We will provide individuals with the option of not identifying themselves, or of using a pseudonym, when dealing with us if it is lawful and practicable to do so. A pseudonym is a name or other descriptor that is different to an individual’s actual name. For
example, you can access our website and make general phone queries without having to identify yourself.

In some cases however, if you don’t provide us with your personal information when requested, we may not be able to provide you with the product or service that you are seeking. For example, you must identify yourself to register your interest or purchase a property at any Mountain Property development.

3. How we collect personal information

3.1 Methods of collection

We collect personal information in a number of ways, including when you:

  • communicate or interact with us either directly or indirectly, including by phone, email, face to face or online meetings, online or social media interaction;
  • use our websites or applications;
  • participate in our surveys, competitions or promotions;
  • visit our sales offices through our CCTV system or connect to our provided wi-fi services;
  • apply for a position with us through our recruitment process.

We may also collect your personal information from third parties such as:

  • marketing agencies, data collection and research organisations;
  • credit reporting bodies, law enforcement and government entities; or
  • other individuals (for example employee references).

3.2 Collection notices

Where we collect personal information about you, we will take reasonable steps to provide you with certain details about that collection (such as why we are collecting the information and who we may share it with). We will generally include this information in a collection notice.

Collection notices provide more specific information than this Privacy Policy. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in the terms and conditions of particular offers, products and services. You
should read those provisions carefully.

3.3 Unsolicited information

Unsolicited personal information is personal information we receive that we have taken no active steps to collect (such as an employment application sent to us by an individual on their own initiative, rather than in response to a job advertisement).

We may keep records of unsolicited personal information if the Privacy Act permits it (for example, if the information is reasonably necessary for one or more of our functions or activities). If not, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.

4. Why we collect personal information

The main purposes for which we collect, hold, use and disclose personal information are set out below:

  • to provide and market our products and services;
  • to communicate with you
  • to do business with you
  • for the general management and conduct of our business
  • to comply with our legal obligations
  • to investigate incidents (including potential incidents) which occur on or at our premises;
  • to consider the suitability of prospective employees;
  • for security and risk management purposes;
  • to help manage, develop and enhance our services, including our websites, Wi-Fi networks and applications

We may also collect, hold, use and disclose personal information for other purposes
explained at the time of collection or:

  • which are required or authorised by or under law (including, without limitation,
    privacy legislation); and
  • for which you have provided your consent.

4.1 Direct marketing

You consent (until such time as you opt out, as described below) that we may use your personal information to let you know about us and our products and services (including promotions, special offers and events) and our third party products and services, either where we have your express or implied consent, or where we are otherwise permitted by law to do so. We may contact you for these purposes in a variety of ways, including by mail, email, SMS, telephone and online advertising.

Opting out

Where you have consented to receiving marketing communications from us, your consent will remain current until you advise us otherwise. However, you can opt out at any time, by:

  • contacting us (details under heading 13 below)
  • advising us if you receive a marketing call that you no longer wish to receive these calls
  • using the unsubscribe facility that we include in our commercial electronic messages (such as emails and SMS’s)

In some situations, for example if we are providing services to you, we may still be required to make certain communications to you in connection with providing the services or products to you or as required by law.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Mountain Australia entities for marketing purposes.

Notification of source

If we have collected the personal information that we use to send you marketing communications from a third party (for example a direct mail database provider), you can ask us to notify you of our source of information, and we will do so, unless this
would be unreasonable or impracticable.

5. Who we may share your personal information with

Mountain Australia may disclose your personal information, and you consent to Mountain Australia disclosing your personal information, to its related bodies corporate and associated entities (as those terms are defined in the Corporations Act 2001 (Cth)).

Mountain Australia may also disclose your personal information, and you consent to Mountain Australia disclosing your personal information, to the following third parties:

  • social media channels on which we have a presence;
  • regulatory authorities, policy or government agencies or bodies where required by law;
  • related parties, entities and trusts of Mountain Property;
  • other companies, service providers and individuals who assist us in providing our services or managing our operations; and
  • our professional advisers.

In each case, we may disclose personal information to the service provider and the service provider may in turn provide us with personal information collected from you in the course of providing the relevant services. We may also disclose information to provide our products and services, to respond to legal requirements, enforce our policies, and protect our rights and property.

6. Cross border disclosure of personal information

We do not currently disclose personal information to third parties located overseas. If this changes at some time in the future, we will comply with the requirements of the Privacy Act that apply to cross border disclosures of personal information and this
Privacy Policy will be amended accordingly.

7. Use of government related identifiers

We will not:

  • use a government related identifier of an individual (such as a Medicare number or driver’s licence number) as our own identifier of individuals; or
  • otherwise use or disclose such a government related identifier, unless this is permitted by the Privacy Act (for example, use of an identifier to verify an individual’s identity or uses or disclosures required or authorised by or under an Australian law).

8. Data quality and security

8.1 General

Mountain Australia is committed to keeping your personal information secure and confidential. All reasonable precautions will be taken to protect personal information from loss, misuse, unauthorised access or alteration. Additionally, we also take
reasonable steps to:

  • make sure that the personal information that we collect, use and disclose is accurate, up to date and complete and (in the case of use and disclosure relevant;
  • protect the personal information that we hold from misuse, interference and loss and from unauthorised access, modification or disclosure; and
  • destroy or permanently de-identify personal information that is no longer needed for any purpose that is permitted by the APPs.

You can help us keep your information up to date, by letting us know about any changes to your details, such as your address, email address or phone number. You acknowledge that the security of online transactions you conduct using the website cannot be guaranteed. To the fullest extent permitted at law, Mountain Australia does not accept responsibility for misuse of or loss of, or unauthorised access to, your personal information where the security of that information is not within Mountain Australia’s control.

Within Mountain Australia, access to personal information is restricted to personnel on a need-to-know basis. Mountain Australia has directed its staff that personal information must be dealt with in accordance with this Privacy Policy and kept secure
from unauthorised access or disclosure. We educate our staff about their duty to protect your privacy and provide training regarding this Privacy Policy.

8.2 Security

The steps we take to secure the personal information we hold include website protection measures (such as firewalls and anti-virus software), security restrictions on access to our computer systems (such as login and password protection), controlled access to our corporate premises, policies on document storage and security, personnel security (including restricting access to personal information on our systems to staff who need that access to carry out their duties), staff training and workplace
policies.

Online credit card payment security

We process payments using EFTPOS and online technologies. All transactions processed by us meet industry security standards to ensure payment details are protected.

Website security

While we strive to protect the personal information and privacy of users of our website, we cannot guarantee the security of any information that you disclose online and you disclose that information at your own risk. If you are concerned about sending your
information over the internet, you can contact us by telephone or post (details under heading 13 below).

IP Address

An IP (internet protocol) address is a number that is automatically assigned to your computer by your internet service provider when you log on. Your IP address is not linked to your personal information but we preserve the right to use IP addresses to
identify individuals who may threaten our site, services or clients. IP addresses may also be used to help diagnose problems with our website and to gather broad demographic information.

Third party websites

Links to third party websites that are not operated or controlled by us are provided for your convenience. We are not responsible for the privacy or security practices of those websites, which are not covered by this Privacy Policy. Third party websites should have their own privacy and security policies, which we encourage you to read before supplying any personal information to them.

Data breaches

If there is any breach of your personal information, Mountain Australia will deal with such breach and notify you in accordance with its obligations under the Privacy Act.

9. How long we keep your information

We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us regularly reviewing our files to check that information is accurate, up-to-date and still required. If you close an account you have with us or you decide not to go ahead with purchasing a property for which you have registered, we may still keep your information.

10. Mail and email information

If you wish to stop receiving any e-mails or other communications from Mountain Australia which may be sent to you in the future, or if you have submitted personal information through the website and would like to have that information deleted from
our records, please unsubscribe through the link at the bottom of any email or notify us at info@mountainproperty.com.au
Mountain Australia will preserve the contents of any e-mail message that you send if we believe that we have a legal requirement to do so. E-mails sent to or from Mountain Australia are routinely monitored for quality control, systems administration and legal
compliance purposes.

11. Access and Correction

11.1 General

Please contact our Privacy Officer (details under heading 13 below) if you would like to access or correct the personal information that we hold about you. We may require you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.

11.2 Access

We will generally provide you with access to your personal information, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed),
provided it is reasonable and practicable for us to do so. We may however charge a fee to cover our reasonable costs of locating the information and providing it to you.

11.3 Correction

If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.

If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.

11.4 Timeframe for access and correction requests

Except in the case of more complicated requests, we will endeavour to respond to access and correction requests within 30 days.

11.5 What if we do not agree to your request for access or correction?

If we do not agree to your access or correction request, or if we do not agree to give you access in the manner you requested, we will provide you with a written notice setting out:

  • the reasons for our decision (except to the extent that, having regard to the grounds for refusal, it would be unreasonable to do so); and
  • available complaint mechanisms.

In addition, if we refuse to correct personal information in the manner you have requested, you may ask us to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading, and we will take reasonable steps to do this in such a way that will make the statement apparent to users of the information.

12. Complaints

If you have a complaint about how we have collected or handled your personal information, please contact our Privacy Officer (details under heading 13 below). We will endeavour in the first instance to deal with your complaint and take any steps necessary to resolve the matter within a week. If your complaint can’t be resolved at the first instance, we will ask you to submit your complaint in writing.

In most cases, we expect to investigate written complaints will be investigated and a response provided within 30 days of receipt. If the matter is more complex and our investigation may take longer, we will write and let you know, and tell you when we expect to provide our response.

If you are not satisfied with our response, you can refer your complaint to the Office of the Australian Information Commissioner (see here for further information).

13. Our contact details

Please contact us if you have any queries about the personal information that we hold about you or the way we handle that personal information. Our contact details are set out below.

Mail: The Privacy Officer, Mountain Australia, Level 35, 360 Collins Street, Melbourne, VIC 3000

Email: info@mountainproperty.com.au

Telephone: (03) 9867 2673

Further general information about privacy is available on the website of the Office of the Australian Information Commissioner at www.oaic.gov.au or by calling the OAIC’s enquiry line at 1300 363 992.

14. Changes to this Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website and a copy may be obtained by contacting our Privacy Officer (details above). All amended terms will automatically take effect immediately on posting.

Please check this Privacy Policy periodically to inform yourself of any changes. If you do not accept the changes made to this Privacy Policy you should immediately stop using the website and our products and services.